FAQ

1. Where Is Your Company Located?
Our company is in Guangzhou City, China, only 15 minutes drive from the down town, and 50 minutes from the Airport.


2. What Type Are Your Company?
We are a manufacturing company for HP printer parts and other brand name printer parts with experience for more than 10 years, we mainly produce fuser assembly, fuser film sleeve, upper fuser roller, lower pressure roller, transfer roller and other parts for laser printers and copiers.


3. What Are The Main Markets That You Sell Your Products To?
We usually sell to North America, South America, Middle-East, Southeast Asia, Australia, Europe, New Zealand, Africa etc.


4. How About The Quality Of Your Product?
Our fuser assembly, fuser film sleeve, upper fuser roller, lower pressure roller, transfer roller and other parts are produced strictly in compliance with the top standards of the industrial qualities. Before you place an order from us, we can offer the samples for your approval, and deliver the products according to the samples that you confirmed.


5. In Addition To Your Regular Products, Can You Customize The Order According To The Buyer's Requests.
Yes, if your order quantity is substantial, we can make products according to your personal requirements.


6. Can Your Company Make Your Packages According To Customers’ Requirements?
Yes, we can make the sizes and patterns on your requests.


7. How Long Will You Take For The Lead Time?
For 1-2 containers, we usually make our products for 15-20 days, it's subject to the order quantity you finalize.


8. What Is Your MOQ?
We have frequent order for regular models from our customers, so don't need MOQ, but for customized products, the MOQ should be at least 100 pieces.


9. Can You Offer Your Samples For Free? And How Do You Ship Them To The Customers.
For new customers, the sample and the cost of postage should be charged by yourself, but the payment will be returned if the customers place order from us in the future. We usually deliver the samples by the famous express companies arround the world, such as DHL, FedEX, UPS etc.


10. What Are Your Payment Terms?
We usually require 30% for deposit, and 70% by T/T before shipment.



QQ
WhatsApp 008618620149020